Terms & Conditions and Privacy Policy

Program Description & Acceptance of Terms

Doc's Roofing LLC operates one or more text messaging, email, and call programs (collectively, the “Programs”) to communicate with customers and prospects regarding our services. These Programs may include, without limitation:

• Service-related alerts and reminders
• Customer support and scheduling updates
• Post-project follow-up communications, including satisfaction surveys, Net Promoter Score (NPS) collection, qualitative feedback about completed work, and invitations to leave public reviews on third-party platforms
• Where permitted, limited informational or promotional messages related to our services

By providing your contact information (including your mobile phone number and email address) and opting in to receive messages from us, or by using our website or services, you agree to these Terms & Conditions and our Privacy Policy (together, the “Terms”). If you do not agree, please do not enroll in any Program or use the website.

Message Frequency & Charges

• Message and data rates may apply
• Message frequency may vary based on your interactions with us and which Programs you join (for example, number of projects, survey requests, or inbound inquiries)
• Your wireless carrier may charge you for text messages according to your mobile plan. You are responsible for any such charges

Opt-In & Opt-Out

You may opt in to receive messages from us by, for example, submitting a form on our website that includes consent language, requesting text or email updates, providing your information during a service interaction, or otherwise agreeing to receive communications.

Opt-Out Instructions (STOP)

• To stop receiving text messages from a Program, reply STOP to any message we send you
• After you send STOP, we may send you a one-time confirmation message to confirm that you have been unsubscribed from that Program. After this, you will no longer receive messages from that specific Program, but you may still receive messages from other Programs you have joined (unless and until you opt out of those Programs as well)

Help Instructions (HELP)

• If you need assistance with a Program, reply HELP to any message or contact us using the information in Section 06 (Customer Support)

You may also contact us directly using the information in Section 06 to request that we stop sending messages via SMS, email, or phone.

Carrier Disclosures

Carriers are not liable for any delayed or undelivered messages. Availability of a Program and performance of message delivery may be affected by your carrier's coverage and network conditions.

Post-Project Survey & Review Requests

After a project or service is completed, we may contact you by phone, SMS/MMS, or email to:

• Request that you complete a satisfaction survey
• Collect a Net Promoter Score (NPS) or other rating regarding your experience
• Gather qualitative feedback about the work that was performed
• Ask you to leave a review on public platforms (such as online review or social media sites), at your discretion

Your participation in surveys, feedback requests, or public reviews is voluntary. Declining to participate will not affect your ability to receive services from us.

Customer Support & Contact Information

If you have questions about these Terms or any Program, if you need help, or if you wish to submit a privacy request, please contact us:

• Phone: (214) 284-0695
• Email: haleigh.docsrr@gmail.com
• Mailing Address: 714 Singing Water Dr, Rockwall, TX 75087

You may also reply HELP to any text message for assistance.

Permitted Use of the Website

This website is provided for informational purposes and to facilitate requests for roofing services, inspections, and related programs offered by Doc's Roofing LLC. You may use this site to:

• Learn about our services, programs, and service areas
• Request a free inspection or contact our team
• Interact with our AI chat assistant for information and scheduling
• Access educational content related to roofing and home maintenance

Any use of this site beyond its intended purpose, including unauthorized commercial use, data harvesting, scraping, or interference with site operations, is strictly prohibited.

Intellectual Property

All content on this website — including text, graphics, logos, images, videos, and the overall design — is the property of Doc's Roofing LLC or its content partners and is protected by applicable copyright and trademark laws.

You may not reproduce, distribute, modify, display, or create derivative works from any content on this site without prior written permission from the Company. Limited use for personal, non-commercial reference is permitted provided attribution is given.

AI Chat & Phone System Disclosure

This website and our associated phone systems are powered in part by AI technology provided by our partner, Daitalink. By interacting with our chat assistant or AI-powered phone system, you acknowledge that:

• You may be communicating with an automated or AI-powered system rather than a human representative
• Conversations may be recorded, transcribed, and reviewed for quality assurance and service purposes
• AI-generated responses are informational in nature and do not constitute a binding estimate, contract, or professional advice
• You may request to speak with a human representative at any time by calling (214) 284-0695

In compliance with Texas SB 140 and the FCC's ruling on AI-generated voice calls, we disclose the use of AI technology in communications that involve automated or artificial voice systems.

Accuracy of Information

We strive to keep the information on this website accurate and up to date. However, pricing, availability, service areas, program details, and other information are subject to change without notice. Information on this site should not be relied upon as a final quote or commitment.

All formal estimates, warranties, and agreements are provided separately in writing by an authorized representative of Doc's Roofing LLC.

Disclaimer of Warranties

This website and all content are provided “as is” and “as available” without warranties of any kind, either express or implied. Doc's Roofing LLC makes no representations or warranties regarding:

• The accuracy, completeness, or timeliness of website content
• The uninterrupted or error-free operation of the site, AI systems, or messaging Programs
• The fitness of AI-generated responses for any particular purpose
• Freedom from viruses or other harmful components

Use of this website is at your own risk.

Limitation of Liability

To the fullest extent permitted by applicable law, Doc's Roofing LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of or inability to use this website, reliance on any information contained herein, participation in any Program, or interactions with our AI systems. Our total liability for any claim arising from your use of this website shall not exceed one hundred dollars ($100).

Third-Party Links

This site may contain links to third-party websites, including Google Maps, Google Reviews, scheduling platforms, and partner services. These links are provided for convenience only. Doc's Roofing LLC is not responsible for the content, accuracy, or privacy practices of any third-party site. Visiting linked sites is done at your own discretion.

Governing Law

These Terms are governed by the laws of the State of Texas without regard to conflict of law principles. Any disputes arising from your use of this website or participation in any Program shall be subject to the exclusive jurisdiction of the courts of Rockwall County, Texas.

Scope of This Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or interact with our website or participate in any of our Programs, including our post-project survey, feedback, and review-request campaigns.

This policy applies to information we collect through the website, through our Programs (including SMS/MMS, email, and calls), and through related online interactions. It does not apply to information collected offline (for example, by phone or in person) unless we specifically state otherwise.

The website and Programs are intended for users located in the United States. If you access the website or participate in any Program from outside the United States, your information may be transferred to, processed, and stored in the United States.

By accessing or using the website or participating in any Program, you agree to this Privacy Policy.

Information We Collect

We collect information in three primary ways: (a) information you provide to us, (b) information collected automatically when you browse the website, and (c) information collected through cookies and similar technologies used for analytics, advertising, and performance measurement.

16.1  Information You Provide Voluntarily

When you submit information through the website or otherwise interact with us — such as by requesting service, requesting an estimate, scheduling an appointment, starting a chat, contacting us, or participating in a Program — we may collect information you choose to provide, including:

• Identifiers and contact information (such as name, email address, phone number, and mailing/service address)
• Service request and project details (such as service type, project dates, preferred appointment windows, photos or attachments you upload, and notes you provide)
• Communications content (such as messages submitted through forms, chat, SMS/MMS, email, or other channels you use to contact us)
• Survey responses and feedback, including NPS scores, ratings, qualitative comments about completed work or your experience, and any other information you choose to share in a survey or review request
• Any other information you choose to submit

You are not required to provide personal information to browse the website. However, if you choose not to provide certain information, we may be unable to respond to your request, administer certain Programs, or provide certain services.

16.2  Information Collected Automatically

When you visit the website, we (and our service providers) may automatically collect certain information about your device and your interaction with the website, such as:

• IP address and general location information (such as city/state inferred from IP address)
• Device and browser information (such as browser type, operating system, device type, and language settings)
• Usage and event data (such as pages visited, links clicked, scroll activity, time spent on pages, and referring/exit pages)
• Approximate timestamps, session identifiers, and diagnostic data used for performance, analytics, and security monitoring

This information helps us operate the website, measure performance, understand visitor engagement, detect and prevent fraud, and maintain security.

16.3  Cookies, Pixels, SDKs & Similar Technologies

We use cookies and similar technologies (such as pixels, tags, local storage, and SDKs) to help the website function, to understand how the website is used, and to support advertising and measurement activities. These technologies may collect information such as your IP address, device/browser characteristics, and your interactions with the website. Examples include:

• Analytics tools (for example, Google Analytics) to understand website traffic and usage
• Advertising and conversion measurement tools (for example, Google Ads and Meta Pixel) to help measure the effectiveness of marketing campaigns and deliver ads
• Call tracking tools (for example, dynamic phone numbers) to attribute calls and leads to marketing sources and improve service
• Chat and messaging tools to support customer communications and improve responsiveness

Some of these technologies may be operated by third parties and may collect information across different websites or online services over time, subject to those parties' privacy practices.

You can control certain cookies through your browser settings and, where available, through any cookie preference controls presented on the website. See Section 19 for more information.

How We Use Your Information

We use the information we collect for legitimate business purposes consistent with operating our business, maintaining an effective website, and running our Programs. Depending on how you interact with us, we may use information to:

• Provide and manage services, including responding to inquiries, providing estimates, scheduling appointments, and coordinating project or service delivery
• Communicate with you, including confirmations, reminders, follow-up communications, and customer support
• Administer post-project survey, NPS, and feedback Programs, including sending you survey invitations, collecting and analyzing satisfaction scores and qualitative feedback, and following up on issues or questions you raise
• Request that you leave reviews on public platforms, at your discretion, and track whether review requests are sent or completed
• Operate, maintain, and improve the website and Programs, including troubleshooting, testing, analytics, measuring performance, and improving user experience
• Conduct marketing and advertising activities with your consent, including measuring campaign performance and attributing calls and leads
• Protect against fraud, misuse, and security incidents; enforce our policies; and maintain the safety and integrity of our systems
• Comply with applicable legal requirements and respond to lawful requests

We do not sell personal information. We do not use information collected through the website or Programs to make decisions that produce legal or similarly significant effects solely by automated means (for example, automated denial of services).

Communications & Text Messaging Privacy

If you provide your phone number or email address, you may receive communications from us as described in Sections 01–06 and Section 17.

18.1  SMS / MMS Text Messages

If you opt in to receive text messages, we may send SMS/MMS messages related to:

• Your current or past projects or services
• Satisfaction surveys and NPS requests
• Qualitative feedback requests about work performed
• Invitations to leave public reviews
• Service-related messages and, where permitted, limited promotional messages related to our services

• Message frequency may vary
• Message and data rates may apply
• You can opt out at any time by replying STOP
• For help, reply HELP or contact us using the information in Section 06

Cookies, Advertising & Your Choices

19.1  Managing Cookies

You can control cookies through your browser settings, including refusing some or all cookies or receiving an alert when cookies are being sent. If you disable cookies, certain features of the website may not function properly. If the website presents a cookie banner or preference center, you can use it to manage certain categories of cookies where available.

19.2  Analytics & Advertising Tools

We may use third-party analytics and advertising tools (such as Google Analytics, Google Ads, and Meta Pixel). These providers may set cookies or similar technologies and collect information about your interactions with the website to provide measurement, analytics, and advertising services. Information collected through these tools may be combined with other information collected through the website for the purposes described in this policy.

19.3  Global Privacy Control (GPC)

Some browsers or extensions support the Global Privacy Control (“GPC”) signal. Where required by applicable law, we will process GPC signals as a request to opt out of certain processing (such as certain types of “sharing” for targeted advertising under state law). Honoring GPC may be limited by technical constraints and may not apply to all uses of cookies (for example, cookies necessary to operate the website).

19.4  Do Not Track

Some browsers include a “Do Not Track” (DNT) setting. Because there is no common industry standard for interpreting DNT signals, the website may not respond to all DNT signals. You can use the other controls described in this section to manage cookies and tracking.

Sharing & Disclosure of Information

We may disclose information collected through the website and Programs in limited circumstances as described below. We do not sell personal information.

20.1  Service Providers

We may share information with vendors and service providers that help us operate the website, run our business, or deliver the Programs, such as website hosting providers, analytics providers, advertising and measurement vendors, call tracking providers, survey and review-request platforms, messaging platforms, and customer communication tools. These providers are permitted to use information only to perform services on our behalf and are subject to contractual confidentiality and security obligations. We do not authorize service providers to use personal information for their own independent marketing purposes.

20.2  Legal & Safety

We may disclose information if we believe it is necessary to: (a) comply with applicable law, regulation, legal process, or governmental request; (b) enforce our agreements or policies; (c) protect the rights, property, or safety of the Company, our customers, or others; or (d) detect, prevent, or address fraud or security issues.

20.3  Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our business or assets, information may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality protections.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information collected through the website and Programs from unauthorized access, use, disclosure, alteration, or destruction. No method of transmission over the Internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

Email, text messages, and chat communications may not be encrypted end-to-end and may not be secure. Please do not send sensitive information through these channels.

If you believe your interaction with us is no longer secure, please contact us immediately using the information in Section 06.

Links to Other Websites

The website may contain links to third-party websites or services. We do not control, and are not responsible for, the content, privacy practices, or security of third-party websites. We encourage you to review the privacy policies of any website you visit.

Children's Privacy

The website and Programs are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided personal information through the website or a Program, please contact us so we can take appropriate steps to delete it.

Data Retention

We retain personal information collected through the website and Programs for as long as reasonably necessary to fulfill the purposes described in this policy, including to provide services, administer Programs (including surveys and review requests), maintain business records, resolve disputes, enforce agreements, and comply with legal obligations. When information is no longer needed, we will take reasonable steps to delete, deidentify, or securely dispose of it in accordance with our retention practices and applicable law.

Privacy Rights & Choices (U.S. Residents)

Depending on where you live, you may have certain rights regarding personal information, which may include the right to:

• Confirm whether we collect or process personal information about you and request access to it
• Request correction of inaccurate personal information
• Request deletion of personal information, subject to certain legal exceptions
• Request a copy of personal information in a portable format
• Opt out of certain uses of personal information, including certain forms of targeted advertising conducted through cookies and similar technologies
• Appeal a decision regarding your privacy rights request, where required by applicable law

The availability and scope of these rights may vary by jurisdiction.

How to Exercise Your Rights

To submit a privacy request, contact us using the information in Section 06. We may need to verify your identity before completing your request. Where permitted by law, you may designate an authorized agent to submit a request on your behalf. If your request is denied, you may have the right to appeal our decision by contacting us and stating that you are submitting an appeal.

Cookie & Advertising Choices

You can control cookies and similar technologies by:

• Adjusting your browser settings to block or delete cookies
• Using any cookie preference tools or banners that may be available on the website
• Using certain browser signals (such as Global Privacy Control) that communicate your preference to opt out of certain cookie-based uses, where required by applicable law

Please note that blocking cookies may affect the functionality of the website, and some cookies are necessary for the website to operate.

No Sale of Personal Information

We do not sell personal information for money. However, we may allow certain third-party partners to collect information through cookies and similar technologies for analytics, advertising, and measurement. You can opt out of certain cookie-based advertising through the controls described above.

Changes to These Terms & This Policy

We may update these Terms & Conditions and this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use of the website or participation in any Program after changes are posted means you accept the updated Terms. We encourage you to review this page periodically.